The truth behind five common VoIP myths

VoIP is the phone system of the future, with businesses rushing to adopt it; however, a few are still holding back because they have heard about problems. Let’s look at the truth behind five common VoIP myths.

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Voice quality

It is true that voice quality depends on your internet connection; however, the cheapest broadband package today has 100 times the bandwidth available a few years ago. There are no ISPs left in the market bad enough to prevent you from moving to VoIP.


In the old landline world, you could lose calls because of problems on the telephone network. Problems with landlines are about as common as problems with broadband; however, VoIP travels through the cloud. This means that if a fault arises anywhere, your call simply reroutes around it. You can make VoIP virtually failproof by using a variety of connection methods; for example, you can re-route calls through mobiles or have a second ISP. These fallbacks simply do not exist for old-style phone networks.

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Some businesses think that the software must be complicated; however, you don’t have to go anywhere near the software. Once you have connected your handsets to your wi-fi router, you can forget they are different. A good hosting provider will help you to complete the installation.

You can alter settings to reroute or filter calls. You have more options, but this freedom does not come between you and your phone.


In the early days, calls had to go to similarly equipped computers. If they needed connecting to an ordinary phone, they would have to be switched out to a PBX, so you ended up using several systems. This is no longer true, as the VoIP network is truly global and operators compete to negotiate the lowest possible prices. Wholesale VoIP termination rates from a provider such as enable you to connect with mobiles and long-distance numbers far more cost-effectively.


Hacking makes the headlines, but how about phone tapping? A £1 device near a cable can spy on your calls, but internet security is vastly more sophisticated.

Digital communications used to be subject to the DPA, while landline calls were not. This changed with the GDPR. Now, you need to demonstrate security measures no matter how you communicate personal information. This is far easier to prove with VoIP.


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